Latest news

From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together

Customer stories

Jamie’s story: How our Tenancy Sustainment team made a real difference

Hear from Jamie, who recently received support from our team and shares how it’s made a difference in his life

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Customer stories

A sense of belonging and a garden full of life

After years in a care home following a misdiagnosis, Veronica now enjoys independence, privacy, and the new sensory garden—a peaceful space where she connects with nature. With friendly neighbours and activities like weekly singing sessions, Veronica says life at VIVID is “like one big family.”

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Veronica's story
Customer stories

Turning ideas into action

Lee Sexton is helping shape the future of customer services at VIVID. As part of the customer scrutiny panel, he brings fresh ideas and a passion for collaboration to ensure customers’ voices are heard and real improvements happen.

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Lee Sexton
Customer stories

One of our customer's happy in her new home

We love hearing positive feedback from our customers, and it was great to receive this video from Frankie, who recently moved in.

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Customer stories

Jenny’s home, her story

Hear from Jenny, who's lived in her home for over 50 years.

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Jenny in her home
Customer stories

Home, community and support when life changes

Richard’s story is about resilience, independence and community. After a life-changing accident, he faced the possibility of leaving his home of 20 years. With home adaptations and support, was able to stay where his memories, family, and neighbours are.

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Richard customer story
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