Our Executive team is responsible for the day-to-day running of the business

Meet our Executive team

Lead by Mark Perry, our Chief Executive, the Executive team’s responsible for driving forward our corporate plan.  And making sure we achieve what we’re passionately committed to delivering – ‘More homes, bright futures’. 

Between them, they have a wide range of backgrounds and experience from both the public and private sectors. Here’s a bit more about them.

Mark Perry

Mark became Chief Executive of VIVID in April 2017 from his role as Chief Executive of Sentinel and previously as Group Commercial Director at Affinity Sutton, now Clarion. Mark’s well known in the sector with over 25 years of experience in housing and is a key business figure in the region and beyond. He also has a strong commercial background and a master’s degree in business administration. Mark’s part of the National Housing Federation’s Standing Board and, until recently, he’s been the senior independent director at Surrey and Borders Partnership NHS Foundation Trust.

Tom Norris

Our Chief Operating Officer is dedicated to building a culture focused on creating a truly great customer experience. Tom brings an extensive track record of delivering excellence in customer experience, operational activity and transformation within the transport industry. He started up and lead the UK’s highest performing transport business for passenger satisfaction. Tom was Projects Director at Serco and responsible for guest facing transformation activities for Caledonian Sleeper. Before this, he set up the award-winning Edinburgh Trams, led the Greater Anglia rail operations team during the 2012 Olympics and was Group Operations Director at Abellio Group.

Duncan Brown

Responsible for maintaining our financial strength and sound governance, Duncan, Director of Finance and Technology, makes sure our development plans are fully funded and our technology helps us deliver our services and ambitions. Duncan’s a chartered accountant with 15 years’ experience in the housing sector. He previously spent six years with KPMG where he provided financial planning and risk management services to some high-profile clients before moving into the housing sector.

Julian Chun

Julian's our Director of Strategic Services. With over 20 years’ experience in the sector, he’s using his wealth of knowledge to bring about the successful integration of our systems, processes and cultures. Julian was previously Operations Director and has trained as a building surveyor. Julian’s a member of the Chartered Institute of Housing and the Chartered Institute of Building.

Mike Shepherd

As Director of New Business and Development, Mike’s responsible for delivery of our development projects, sales and new business. He’s overseen the delivery of our new build development programme, which has included numerous major regeneration programmes and a number of innovative joint venture initiatives. In his previous role as Development Director, he improved the sales processes so the majority of new homes were sold off plan, providing cross-subsidy for our affordable housing activities. A Fellow of the Royal Institution of Chartered Surveyors and a Member of the Chartered Institute of Housing, Mike initially worked in housing management then moved into development where he’s worked for the last 15 years.

Duncan Short

Duncan is Director of Resources at VIVID and has spent his last 25 years working mainly in HR, as well as having responsibility for marketing and resourcing. Mainly experienced in the private sector, Duncan’s spent some time in central government. He specialises in change management, “TUPE” and remuneration and benefits, but has worked across all HR disciplines. At VIVID, Duncan’s responsible for HR, Communications and Business Planning. Although these are all very different, he sees them having a joint responsibility for challenging the business, in a positive way, and helping to drive change.

Our customers’ voice

We think it’s important to hear what our customers think of us – sometimes it’s good and other times not – but hearing the not so good stuff helps us improve how we do things in future. We work with a group called VIVID Impact and their feedback’s invaluable. Made up entirely of VIVID customers, they meet regularly to look at and positively challenge our performance. They also hold our Board to account on the services we deliver and provide feedback to customers.

VIVID Impact

About our customer scrutiny panel and how to get involved

Find out more

Meet our Board

They're responsible for the management of the business

Find out more