Led by Mark Perry, our Chief Executive, the Executive team’s responsible for driving forward our corporate plan. And making sure we achieve what we’re passionately committed to delivering – ‘More homes, bright futures’.
Between them, they have a wide range of backgrounds and experience from both the public and private sectors. Here’s a bit more about them.
Mark became Chief Executive of VIVID in April 2017 from his role as Chief Executive of Sentinel and previously as Group Commercial Director at Affinity Sutton, now Clarion. Mark’s well known in the sector with over 25 years of experience in housing and is a key business figure in the region and beyond. He also has a strong commercial background and a master’s degree in business administration. Mark is Chair of the National Housing Federation’s South East Sounding Board, Chair of Business South's Housing Group and a non-executive director at McCarthy & Stone (Shared Ownership). Prior to this, he was the senior independent director at Surrey and Borders Partnership NHS Foundation Trust.
Margaret joined us in October 2023 taking up the role of Chief Operating Officer. As we transform our business for the benefit of our customers, Margaret’s overriding focus is on driving forward our ambitions around delivering the best possible customer service. She has a substantial track record in the social housing sector, most recently as CEO at Lewisham Homes from 2018. She leads all our customer-facing services including the repairs team, customer experience, neighbourhoods, lettings, tenancy support and place shaping. Margaret is a qualified accountant and a member of the Chartered Institute of Housing. An influential leader with a proven track record of delivery, Margaret has an absolute commitment to delivering for our customers and engaging teams to achieve organisational goals.
Responsible for maintaining our financial strength and sound governance, Duncan, Chief Finance Officer, makes sure our development plans are fully funded and our technology helps us deliver our services and ambitions. Duncan’s a chartered accountant with over 15 years’ experience in the housing sector. He previously spent six years with KPMG where he provided financial planning and risk management services to some high-profile clients before moving into the housing sector.
Tom is our Executive Director of Assets and Sustainability. He brings a wealth of experience gained from over 30 years in property and construction. He has worked in a variety of organisations delivering design, development and construction services. Tom also led as Chief Sustainability Officer for a FTSE 250 organisation. His track record of driving transformation and improvement in customer-centric organisations will prove valuable.
Tristan is our Group Development & New Business Director. Tristan is a Chartered Surveyor, with over 25 years of property experience in both the private and public sectors. For the last 12 years, he’s been delivering mixed-use developments in Westminster and Portsmouth, focusing on housing pipelines and city centre regeneration, managing development, property and planning teams. He has previously held 2 non-executive director roles in the housing sector, for Dolphin Living and Westminster Community Homes. And most recently, Tristan has been active across the Solent region, supporting an economic growth and strategic planning agenda.
Duncan is Group Director of Resources at VIVID and has spent his last 25 years working mainly in HR, as well as having responsibility for marketing and business Improvement. Mainly experienced in the private sector, Duncan’s spent some time in central government. He specialises in change management, and business transformation and has worked across all HR disciplines. At VIVID, Duncan’s responsible for HR, Communications, Information Technology, Health and Safety and Strategic Affairs. Although these are all very different, he sees them having a joint responsibility for challenging the business, in a positive way, and helping to drive change and business improvement.
Follow this link to see our current regulatory judgement on the government website. It is the Regulator of Social Housing's view of how well we're meeting regulatory standards.
We think it’s important to hear what our customers think of us – sometimes it’s good and other times not – but hearing the not so good stuff helps us improve how we do things in future. We work with a group called VIVID Impact and their feedback’s invaluable. Made up entirely of VIVID customers, they meet regularly to look at and positively challenge our performance. They also hold our Board to account on the services we deliver and provide feedback to customers.