Contact us

We’re usually busiest around midday and late afternoon. For a quicker response, we recommend contacting us in the morning or on our quieter days, which are typically Wednesday and Thursday. Or, you can log into your online account to access our services 24/7.

Accessibility

We want our website to be easy to use and accessible for everyone. The ReciteMe assistive toolbar helps make our website more accessible. And we use a sign language service for customers who use British Sign Language. Visit our Accessibility page to find out more. 

Need an emergency repair? 

Call us on 0800 652 0898. There’ll be someone to take your call, any time day or night. Remember, if we come to your home and the repair isn't an emergency, you may be charged an emergency call-out fee. 

Unfortunately, there’s a lot of scams out there. And there have been reports of customers receiving scam calls about their VIVID home. Scammers pretend to be calling from VIVID, from a company working on our behalf, or a third-party.

If you’re suspicious about a call, please hang up and let us know. We can confirm if it was a genuine request and if needed, we can call or message you back so you know it’s us. The same goes if you’re suspicious about a cold caller at the door, a message or letter about your VIVID home. Please don’t reply to it, contact us to check first.

And please remember that any VIVID team member, or contractor working on our behalf, will always show you ID if they knock your door.

Check out the Action Fraud website for lots of helpful advice to help you stay safe from scammers: www.actionfraud.police.uk