Contact us

Fill in the form below and we'll get back to you by the end of the next working day (that’s Monday to Friday unless there’s a bank holiday)

Stay scam aware

It’s important to stay alert to cold callers on the phone and at the door. We’ve had recent reports of customers receiving phone calls from a company pretending to be calling on behalf of VIVID, getting in touch about complaints and repair issues. If you’re suspicious about a call, please hang up and let us know. We can confirm if it was a genuine request and if needed, we can call you back using the number on this page so you know it’s us. And please remember that any VIVID team member, or contractor working on our behalf, will always show you their ID.

Calls from us

If you receive a call from the number 02392 063325, it's us - so please pick up.

Need an emergency repair?

Call us on 0800 652 0898. There’ll be someone to take your call, any time day or night. But keep in mind, if we come to your home and the repair isn't an emergency, you'll be charged an emergency call-out fee.

Text us to check your details

Text BAL to 07860097573 to check your rent balance or text ACCOUNT to confirm your rent account number. It works best if we’ve got your number. Not sure if we do? Check your online account or contact us.

Send us an email using the form below

Before you send a question, let’s see if we can help you now…

If you want to request a repair that is not an emergency please go to My Account where you can raise the exact repair you need, book a time slot for us to carry out the work and track progress on your repair.

Have you tried asking our chatbot below? Our chatbot now answers 85% of questions successfully and it is the quickest way to find what you need. It knows a lot more than just the information on our website pages so give it a try!

If you still can’t find the information you are looking for then feel free to get in touch using the form below. Start by picking a subject from the dropdown list and then please provide as much information as you can.

Get in touch


Call us

Call us on 0800 652 0898.

We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday


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