Contact us

Fill in the form below and we'll get back to you by the end of the next working day (that’s Monday to Friday unless there’s a bank holiday)

Changes to our internal phone system

We want to let you know that we’re making some changes to our internal phone system. If you receive a call from the number 02392 063325, it's us - so please pick up.

Get in touch

Email to get in touch with us if you have a general query. Otherwise send us a message, using the form below, to request an enquiry update,  make a suggestion, give a compliment or log a complaint.

Need an emergency repair?

Call us on 0800 652 0898. There’ll be someone to take your call, any time day or night. But keep in mind, if we come to your home and the repair isn't an emergency, you'll be charged an emergency call-out fee.

Text us on 07860 063211

We’ll reply by the end of the next working day. Or text BAL to check your rent balance. It works best if we’ve got your number. Not sure if we do? Check your online account or contact us

Send us a message

We're here to help. Tell us what's on your mind and we'll get back to you by the end of the next working day.

Email us on: or use our contact form, remembering to select a category from the subject list by clicking on the arrow on the right to see options, including enquiry updates, suggestions, compliments or complaints:

Get in touch


Call us

Call us on 0800 652 0898.

We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday


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Visit our Accessibility page to find out how to make web browsing easier.