Contact us

We want to make it easy for you to contact us. We have a variety of ways to get in touch.

Get in touch

Online account

Our online account gives you access to our services 24/7. You can securely pay your rent, raise and check progress on your repair, access loads of helpful information about your home, chat with an advisor, and much more

Chat

Our virtual assistant can answer most of your questions. If you need more help, you can live chat with our advisors. You can also upload files or photos in the chat and download a copy for your records

Message us on 07401 329880. We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday

Phone

Call us on 0800 652 0898. We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday. Please note we are out of office on Friday 18 April and Monday 21 April for Easter bank holiday weekend. For urgent needs, our emergency out of hours service is available, please see below.

Best times to get in touch

We’re usually busiest around midday and late afternoon. For a quicker response, we recommend contacting us in the morning or on our quieter days, which are typically Wednesday and Thursday. Or, you can log into your online account to access our services 24/7.

Accessibility

We want our website to be easy to use and accessible for everyone. The ReciteMe assistive toolbar helps make our website more accessible. And we use a sign language service for customers who use British Sign Language. Visit our Accessibility page to find out more.

Need an emergency repair?

Call us on 0800 652 0898. There’ll be someone to take your call, any time day or night. Remember, if we come to your home and the repair isn't an emergency, you may be charged an emergency call-out fee.

Scam calls

Unfortunately, there’s a lot of scams out there. And there have been reports of customers receiving scam calls about their VIVID home. Scammers pretend to be calling from VIVID, from a company working on our behalf, or a third-party.

If you’re suspicious about a call, please hang up and let us know. We can confirm if it was a genuine request and if needed, we can call or message you back so you know it’s us. The same goes if you’re suspicious about a cold caller at the door, a message or letter about your VIVID home. Please don’t reply to it, contact us to check first.

And please remember that any VIVID team member, or contractor working on our behalf, will always show you ID if they knock your door.

Check out the Action Fraud website for lots of helpful advice to help you stay safe from scammers: www.actionfraud.police.uk

We’ve shaped our services to...

Ensure we have all the details we need from the outset so you get the information and answers you need more quickly. Ensure you have better, clearer information on our services and support. Help you stay better connected