Latest news

From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together

Customer news

Mutual exchange

Looking to move? Over 420 households successfully swapped homes with us last year through mutual exchange - also known as a home swap, where you and another tenant agree to switch homes.

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Man exchanging keys
Customer news

Tenant Satisfaction Surveys

We’ve just started our next round of perception surveys, to collect the Tenant Satisfaction Measures (TSMs)

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Staff members talking in office
Customer news

New features coming soon!

We’re thrilled to announce we'll soon be launching new and improved online account features. They’re designed to make managing your home and tenancy easier than ever!

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Online account
Customer news

7 simple ways to make your home more eco-friendly

In today's world, making small changes in our daily habits can have a big impact on the environment. Here are seven easy and effective ways to make your home more eco-friendly:

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Green home
Customer news

Do you know who your neighbourhood officer is?

If you’re unsure who your neighbourhood officer is, you can find a list here. You’ll see our neighbourhood officers out and about in your area, carrying out home visits and walk around in the community.

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VIVID neighbourhood officer
Customer news

How to raise and view cases on your online account

One of the most useful features on the online account is the ability to create, view and manage cases - which are general enquiries or requests you've raised with us.

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Online account on mobile phone
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