Improving our complaints service
We’re making improvements to our complaints service by creating a dedicated, centralised team to manage complaint cases and work with colleagues to provide the best possible outcome against our published standards and procedures.
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Don’t miss out on free summer activities for your kids!
If your child is entitled to free school meals, make sure you make the most of the free activities that are being put on by councils across the country.
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VIVID Plus: Helping our customers manage their finances
We’re here to help you with things such as maintaining your tenancy or providing support with money advice and benefits.
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Join the customer engagement movement and shape our services!
Our customers are at the heart of everything we do. We value your voice, insights, and experiences.
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We’re changing the way we measure our performance
From April, the regulator is introducing some standard survey questions to regularly ask you.
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How we’re improving customer service
We’ve identified three areas which will make the most difference to you - getting repairs done quickly and right first time, ease of contacting us and keeping you informed. We’re taking swift action to improve the experience you have of us in these areas.
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