Customer news

Login or register to our new online account!

Our new online account is now live – log in or register today to access our modern, easy to use account that’s full of exciting features! Amongst other things, you’ll be able to:


  • Solve queries on the go
  • Check the balance on your account
  • Pay your rent securely
  • Easily set up a direct debit
  • Raise and track your repair
  • Chat with an advisor
  • Get responses to your enquiries

Here’s how to log in or register

How to login if you have an existing account (if you’ve ever registered with us):

To ensure your account is safe and secure, we’ll need you to re-set your password. Follow these steps below:

  • Click the link below to go to the new login page and click ‘forgotten password’
  • Once you’ve shared your email address linked to your existing account, we’ll then send you an email. Click on the link in the email to re-set your password. You’ll need to set a new password.
  • After resetting your password, you’ll be linked back through to the login page
  • You’ll then need to login with your email and new password


How to register if you don’t have an existing account:

Registering’s easy! You’ll need your tenancy ID number, which you can find at the top of any letter from us. Click the link below and then click ‘Create an account’.


Help and support

If you’re having difficulties logging in or registering (or using any of the features within the new online account), we’ve created some helpful step-by-step guides to support you here, or alternatively, contact us.