As we begin a new year and say goodbye to one that has been difficult for many of us, now can be a good opportunity to reflect on how we might better certain areas of our lives. Here are some tips for small changes that have positive benefits on physical and mental health, and can lead to a healthier lifestyle this new year.
Our Customer Engagement team was busy at the end of last year recruiting 8 new customers into a number of roles across VIVID, who will work together with us on our scrutiny panel (VIVID Impact), our Customer Service Committee and the Board of our new charitable arm, VIVID+.
If you are paid monthly, you should check your Universal Credit payment statement as soon as possible to see if your award is less than expected.
The Housing Ombudsman published a new Complaint Handling code in July 2020 to set out good practice that will allow us and other landlords to respond to complaints effectively and fairly. We’ve carried out a self assessment against the Code.