How your feedback is shaping our services
We’ve been out and about this summer, hearing from over 150 customers in Farnham and Farnborough about what matters most to them. From shaping new service standards to tackling repairs and building safety, your feedback is driving real change.
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How we helped win a DWP overpayment appeal
Find out how our money advice and benefits team recently supported one of our customers.
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How to register for an online account
Our online account gives you access to our services 24/7.
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Anti-Social Behaviour Awareness Week 2025
From 30 June to 6 July, we’re supporting Anti-Social Behaviour Awareness Week, a national campaign focused on #MakingCommunitiesSafer. At VIVID, we’re committed to creating safe, welcoming neighbourhoods where everyone feels heard, respected, and protected.
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New approach to remortgaging
We’ve brought remortgaging and transfer of equity services in-house—saving customers up to £350 in solicitor fees and cutting processing times from months to just weeks. It’s all part of our commitment to making things simpler, faster, and more affordable.
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Changes to surveys
We’re introducing new ways to gather your valuable feedback through updated survey methods. Starting now, some surveys will be sent from a new phone number and email address, and you'll receive a link to complete the survey online.
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