Latest news
As you can see, we’re making a real difference with the work we’re doing in our local area
Exciting times ahead ... Customer Influence
We recently consulted with customers and colleagues here at VIVID, to shape our Customer Influence Strategy. We’ve used your feedback to shape our strategy, which has now been approved by our Board. Within our strategy we outline our commitment to listen, understand, learn and act on our customers' voices.
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Partner spotlight: Turnstyle
Through our charitable arm, VIVID Plus, we’ve supported and funded several local programmes which aim to help young people at risk of getting involved in youth violence and drug related behaviours.
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Complaints handling 2023/24
We review our complaint processes each year to ensure we meet the requirements of the Housing Ombudsman’s Scheme and accompanying code.
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Keep your contact details up to date
It’s important to ensure that we have your current contact details. If you’ve changed any details recently, please let us know.
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Flexible payment methods
Keeping your account up to date is crucial for maintaining your tenancy, and we're here to support you every step of the way.
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Putting customers at the heart of what we do: survey results and winners
We had a really good response to our survey about ‘having your say’ a few weeks ago, with 1,398 responses.
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