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As you can see, we’re making a real difference with the work we’re doing in our local area

Customer news Fire safety Health and Safety

Smoking fire safety advice

if you or anyone else in your household smokes, it’s worth reading through the smoking fire safety advice in this article, to ensure you stay safe in your home.

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Customer news Wellbeing

New year, healthy you

As we begin a new year and say goodbye to one that has been difficult for many of us, now can be a good opportunity to reflect on how we might better certain areas of our lives. Here are some tips for small changes that have positive benefits on physical and mental health, and can lead to a healthier lifestyle this new year.

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Board Customer news VIVID Impact

New customers recruited to shape our services

Our Customer Engagement team was busy at the end of last year recruiting 8 new customers into a number of roles across VIVID, who will work together with us on our scrutiny panel (VIVID Impact), our Customer Service Committee and the Board of our new charitable arm, VIVID+.

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Customer news Money Advice Support

Getting your finances back on track

Over the festive season, it’s easy to overspend and be left with money worries in the new year. If you want to start January with good control of your finances, we’ve got some helpful advice that can help get you on the right track.

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Customer news Support

Were you paid early for Christmas? Has it affected your Universal Credit payment?

If you are paid monthly, you should check your Universal Credit payment statement as soon as possible to see if your award is less than expected.

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Customer news

Housing Ombudsman Complaints code: Our self-assessment

The Housing Ombudsman published a new Complaint Handling code in July 2020 to set out good practice that will allow us and other landlords to respond to complaints effectively and fairly. We’ve carried out a self assessment against the Code.

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RT @HousingExecmag: The South East housing association VIVID has become the latest registered provider to sign up to Business in the Commun…

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