Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
A customer’s story of support and hope
We recently spoke to one of our customers, Jane, who we’ve been working with to support for the last few years.
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A new chapter
After years as a full-time carer, Karen wanted a fresh start and a way to make a difference. Joining VIVID’s Customer Scrutiny Panel gave her that opportunity, helping shape services, connect with others, and find a new sense of purpose.
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Jamie’s story: How our Tenancy Sustainment team made a real difference
Hear from Jamie, who recently received support from our team and shares how it’s made a difference in his life
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A sense of belonging and a garden full of life
After years in a care home following a misdiagnosis, Veronica now enjoys independence, privacy, and the new sensory garden—a peaceful space where she connects with nature. With friendly neighbours and activities like weekly singing sessions, Veronica says life at VIVID is “like one big family.”
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Turning ideas into action
Lee Sexton is helping shape the future of customer services at VIVID. As part of the customer scrutiny panel, he brings fresh ideas and a passion for collaboration to ensure customers’ voices are heard and real improvements happen.
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One of our customer's happy in her new home
We love hearing positive feedback from our customers, and it was great to receive this video from Frankie, who recently moved in.
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