Customer news Repairs Support

Coronavirus (COVID-19) update

Following the Government’s decision to remove the remaining coronavirus restrictions, as part of its response for living with Covid-19, we want to reassure you that the safety of our customers and staff remains our top priority.

Our staff will continue to ask before entering your home if you’d like them to wear a face mask and socially distance. If you’ve taken the decision to self-isolate at home, or if you or someone in your household has tested positive for coronavirus, please let us know when reporting a repair or if you need to re-schedule an appointment.

An update on our services

Our routine repairs are taking longer than usual, with a current wait time of 8 - 10 weeks. We’re putting additional resources in place and continuing to try and source specialist contractors where possible, to help manage this.

In situations where an emergency or urgent repair is needed, we’re continuing to prioritise and take action within our published timescales to ensure your safety and wellbeing.

As things return to normal, we're still here to support you

We know that many of you will continue to be impacted by coronavirus, and we’re providing a range of support. If you’d like to speak with us, please get in touch so we can discuss your individual needs and circumstances.

Keeping you informed

Please go to the Government’s website for the latest guidance, information and support.

We'll continue to monitor government guidance and will provide updates on our services on our coronavirus web page, via emails, and on our Facebook and Twitter pages. You can also find a full list of frequently asked questions here.

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