Our services and how we're supporting you

The government’s now lifted all coronavirus restrictions, but we want to reassure you that keeping you, your home and our staff safe remains our top priority. 


  • Our staff will continue to ask if you’d like them to wear a face mask and socially distance before entering your home
  • We’ll continue to encourage our staff to stay at home if they have covid symptoms
  • If someone in your household’s tested positive for coronavirus, please let us know so we can re-schedule your appointment


When working in your home, we also ask that you:


  • Give our staff space to work by moving to another room and keeping children and pets away
  • Open windows in the rooms where we are working to provide ventilation 


Some of our services are still being affected by factors outside of our control, such as staff being off sick with covid or global shortages for certain materials. We’re working hard to minimise the impact and will continue to prioritise emergency and essential services. If we’re unable to complete a service, we will contact you to rearrange the appointment.


Government Advice

Find the latest government advice on coronavirus here

NHS Advice

Find the latest NHS advice on coronavirus here

We're here to support you

We know that many of you will continue to be impacted by coronavirus, and we’re providing a range of support to help you through this challenging time. If you’d like to speak with us, please get in touch so we can discuss your individual needs and circumstances.

Our team of specialists can talk to you about paying rent and managing debts, claiming benefits and checking that you’re claiming any benefits that you’re entitled to, and finding work and training.

Our staff can also support you if you're facing or feel at risk of domestic abuse or have lost a loved one. Please get in touch and we can help you find the support you need.

We continue to support our communities to help them thrive though our charitable arm VIVID Plus – find out more here.

Get in touch

For more information or if you have any questions, please get in touch.

Contact us