Latest news
As you can see, we’re making a real difference with the work we’re doing in our local area
Fencing repairs
Over the last 12-18 months there has been an unprecedented increase in demand for fencing repairs. In order to make sure we manage these repair requests and get repairs done as quickly and effectively as possible, we have reviewed our process. If you have an open fencing repair or are reporting a new fencing repair the following steps will be implemented.
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Prioritising the repairs that matter most to you
We know that carrying out repairs is one of the most important services and we try to prioritise the repairs that matter most to you
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Beware of disrepair claims companies
We’re seeing a rise in the number of customers being contacted by companies offering a ‘no win no fee’ service for a housing disrepair, but these companies can often exploit the system.
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How we’re improving our services
We’re committed to delivering a great customer experience and we want to be easy to deal with. You’ve told us some of the challenges you face when trying to access our services, and it’s hard to hear that we’re not always getting it right, so we want to make improvements.
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Repair appointment alerts
From May 2022, you’ll start to receive text messages from us to inform and remind you of your repair appointments.
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Coronavirus (COVID-19) update
Read our update following the Government's latest announcement.
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