Customer news Repairs

Prioritising the repairs that matter most to you

We know that carrying out repairs is one of the most important services that we provide and last year alone we completed 115,837 jobs!

We try to prioritise the repairs that matter most to you. So for a short time, we’ll be putting some garage and shed repairs on hold, so we can catch up on repairs inside your homes. Once we’re able to resume the external works, we’ll be in touch with customers to book appointments in.

We also have a backlog of fencing repairs due to bad weather over the winter months and a national shortage of materials. We’re working hard to get through the backlog. Where possible, we’re replacing fences with chain link fencing, as it’s a more robust and quicker to install, allowing us to get through the backlog quicker.

And finally, to ensure your safety, please keep an eye out for your gas safety appointment, as we’ll be doing the bulk of these over the spring and summer months. This is to allow us to keep more of our appointments in the winter months available for heating breakdowns when people need their heating most. We’ll let you know your appointment date and time by letter. It’s important that you let us in to complete the gas check to ensure your safety and to allow us to fulfil our legal duty.

Not going to be in for your appointment? Let us know!

If you’re unable to make your repairs appointment, please contact us so we can rearrange it at a time that’s convenient for you. Last year, we attended 9,270 missed appointments, which could have been allocated to others.

Get involved and help to shape our services

If you’re interested in helping us to improve our services, why not get involved? We have lots of opportunities - you don’t need any previous experience, just enthusiasm and a desire to make a difference. It’s also a great way to meet new people, gain volunteering experience and boost your skills through the training that we’ll provide.