Latest news

From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together

Customer news Support Wellbeing

Recognising and responding to domestic abuse

Marking White Ribbon Day – Ending Male Violence Against Women

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Staff support white ribbon day
Customer news Support

Get help with the cost of living from your local council

The Household Support Fund is currently available until September, which helps with essential costs like food and energy bills. Find out if you’re eligible and what help you can get from your council.

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Couple looking at documents and laptop
Benefits Customer news Support

Do you claim Universal Credit or Housing Benefit?

Following the recent rent review, which you will have received a letter about in the post, it’s important to update your housing costs and adjust your payments in line with your new rent and service charges.

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man and woman looking at forms
Customer news Support VIVID Plus

VIVID Plus - we're here to help

We have a dedicated team that can support you with money and benefits advice, and help manage your finances after Christmas.

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Using calculator to work out bills
Benefits Customer news Money Advice Support VIVID Plus Wellbeing

How we helped Beth

We helped Beth to claim the benefits she was entitled to and secure thousands of pounds in back payments

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Older woman on phone
Customer news Money Advice Support VIVID Plus

Managing debt

When times are hard, it is important to understand that financial support is available to keep you in control of your bills and manage any debt.

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