Beth* was referred to our Money Advice and Benefits team in October 2022. We worked with her to help her address her money concerns and the debts she was struggling to pay back.
Beth is a hoarder and was also working with her VIVID Neighbourhood Officer and our Tenancy Sustainment team, as well as social services to help address this issue.
The Money Advice and Benefits team reviewed the benefits Beth was claiming and what she was entitled to. They established that her Personal Independence Payment (PIP) had stopped and her Employment and Support Allowance had reduced, which had a big impact on her weekly income. Beth wasn’t sure who she owed debt to.
Beth is now considerably better off each week and has paid of her debts. This has helped reduce her anxiety and worry. And she can use the benefit back payments to pay for a home clearance and for carers, to help her with her hoarding issue and to help her sustain her tenancy and stay happy in her home.
Our Money Advice and Benefits team offer a wide range of expert support and advice. Find out how we can help you.
*Name changed for privacy reasons