Customer influence, AI and action: VIVID’s Annual Review charts progress on customer experience
We've published our Annual Review for 2025–26, highlighting how customer influence, data and digital innovation are driving improvements in customer experience, homes and communities.
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Building more homes and building trust are not mutually exclusive
Chief Executive, Mark Perry explains how housing providers can build more affordable homes while strengthening customer trust through innovation, partnership working and customer engagement. As published in Inside Housing
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Lisa: What makes a good place to live
Lisa shares what home means to her and reflects on the role a safe, warm home and our neighbours play in helping people feel they have a good place to live.
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Love and laughter at North Town community centre
Love & Laughter is helping people in North Town overcome loneliness and isolation, using our community centre as a welcoming place to connect and belong.
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Terry: Journey to feeling at home
Terry's journey shows how the right support can turn a house into a home, helping him build confidence, put down roots and enjoy a more secure future.
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North Town community celebrates next chapter as regeneration programme completes
Customers, residents, community partners and stakeholders came together to celebrate the completion of North Town's regeneration programme and the opening of a new community centre. Marking the next chapter for the neighbourhood.
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