Customers stories

Customer news

How we’re communicating in ways that work for you

Clear and warm communication using accessibility options with SignVideo, WhatsApp and Recite Me.

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A customer and VIVID staff outside their home
Customer news

Our latest roadshow - Leigh Park May 2026

On Thursday 14 May we invited customers to the Dickinson Centre in Leigh Park, Havant after a week of door‑knocking across the area.

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Customer at a roadshow speaking to staff
Press releases

VIVID Plus launches £100,000 fund for local communities

VIVID Plus launches £100,000 fund offering grants for community projects across Hampshire to boost support and strengthen local communities.

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VIVID meeting customers
Press releases

VIVID thanks customers for their help shaping customer experience

VIVID brings nearly 40 customers together in Winchester to celebrate the impact their feedback is having across the organisation.

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4 VIVID customers sat around a table
Customer news

Our customer influence celebration event

A look at an event celebrating the influence customers have had on our services.

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Customers at the Customer Influence event
Press releases

VIVID launches customer-focused credential for its staff

We're the first housing association to launch a customer-skills credential assured by City & Guilds for all its staff.

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Customer Advocate digital badge
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