A new chapter
After years as a full-time carer, Karen wanted a fresh start and a way to make a difference. Joining VIVID’s Customer Scrutiny Panel gave her that opportunity, helping shape services, connect with others, and find a new sense of purpose.
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Managing agent project – what we’ve achieved
We’ve launched a managing agent project to make sure our customers get the best possible service.
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Your voice matters – Customer influence update
Here’s an update on the progress we’re making together in achieving the outcomes of our Customer Influence strategy.
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Thinking about switching lenders or borrowing more?
If you’re a shared owner and your fixed-term mortgage rate is coming to an end, or you’re looking to borrow extra, your new mortgage offer will need our approval.
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Continuing to drive change
Your feedback and engagement have shaped the services we deliver and the improvements we’ve made. Here’s a look back at what we’ve achieved this year, all dedicated to supporting you.
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Accessing our services over the Christmas period
We’re still here for you over the Christmas and New Year period, making sure you can access the services you need while enjoying the festive season.
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