Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
We’re changing the way we measure our performance
From April, the regulator is introducing some standard survey questions to regularly ask you.
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How we’re improving customer service
We’ve identified three areas which will make the most difference to you - getting repairs done quickly and right first time, ease of contacting us and keeping you informed. We’re taking swift action to improve the experience you have of us in these areas.
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Meet Sally, community champion and Chair of VIVID Impact
Sally, from Portsmouth became Chair of VIVID Impact, our customer scrutiny panel, in October 2022. We recently visited her at home to find out more about the fantastic work she’s been doing.
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How we helped Beth
We helped Beth to claim the benefits she was entitled to and secure thousands of pounds in back payments
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Prioritising the repairs that matter most to you
We know that carrying out repairs is one of the most important services and we try to prioritise the repairs that matter most to you
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You said, we did
We strive to continuously improve our services and we always want to hear where you think we need to make improvements.
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