Latest news

As you can see, we’re making a real difference with the work we’re doing in our local area

Customer news

Ideal Heating boiler safety notice

We have been notified by Ideal Heating that they have identified a potential issue with several of their Combi and System boilers, installed between August 2022 until 7 January 2024.

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Customer news

Closure of our Barclays bank account

We’re closing our Barclays bank account and will instead only be using our Natwest account. Find out more...

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Customer news

Watch out for disrepair claims companies

Some of our customers have been contacted by companies offering a ‘no win no fee’ service for a housing disrepair. These organisations are not connected to us in any way and are rarely there to benefit you.

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Customer news Support VIVID Plus

VIVID Plus - we're here to help

We have a dedicated team that can support you with money and benefits advice, and help manage your finances after Christmas.

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Customer news

Meet your VIVID Impact panel

VIVID Impact, our scrutiny panel, takes an independent view of VIVID’s performance to ensure customers’ voices are heard and acted upon.

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Customer news

January 24 Research Project

We’re really committed to understanding our customers’ needs, as this will help us improve the service we provide for you. To do this, we’re undertaking a research project to gain insight into our customers’ lives, experiences, strengths and challenges.

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