Mutual exchange

What’s a mutual exchange? 

• The quickest way to move home is to find someone to swap homes with - this is called a mutual exchange or home swap. 

• This allows customers to swap with one of our other customers or a customer of another housing association or council, anywhere in the country.  

• Customers will not only swap homes, but tenancies as well. 

How can I apply for a home swap? 

• Sign up to Homeswapper for free, to search for customers from local authorities or other housing associations to swap with. 

• The mutual exchange team will then approve or decline the customer the request to use Homeswapper.  

• Once you’ve found a swap partner(s), everyone moving needs to complete an application form, even if they’re not moving to one of our homes.  

• Please note that to be eligible, customers must live in one of our social rented or affordable rented homes.  

• There is no minimum timeframe needed to live in a property before submitting a mutual exchange application. 

• Once we’ve received all applications, we have 42 days to make a decision on whether the swap can go ahead. 

What areas do VIVID have homes? 

• We cover 4 counties currently- Berkshire, Hampshire, Surrey, West Sussex