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Swapping or moving

If you’re one of our customers and want to swap or move, please complete the application form below

Complete the form

Mutual Exchange

How many homes are swapping in this mutual exchange? *

Please give details of the lead tenant

Title *

First name *

Last name *

Date of Birth *

Gender

❋ optional. Protected Characteristic - only provide this information with explicit consent

Telephone number *

Email address *

Ethnic origin

❋ optional. Protected Characteristic - only provide this information with explicit consent

National Insurance Number *

Do you have a health condition that we need to be aware of?

❋ optional. Protected Characteristic - only provide this information with explicit consent

How are you affected by this condition or illess?

❋ optional. Protected Characteristic - only provide this information with explicit consent

Please provide more information on this condition or illness

❋ optional. Protected Characteristic - only provide this information with explicit consent

Do you have any translation or literacy requirements? We may not always be able to translate information, but where we can support we will.

❋ optional. Protected Characteristic - only provide this information with explicit consent

If top 3 selected from the list above, then please select a language

❋ optional. Protected Characteristic - only provide this information with explicit consent

We’d like to understand how we can adapt and support our customer’s communication needs.  Please select from the options below that you feel would support you better and you’d like us to take into consideration. We may not always be able to deliver this, but where we can support we will.

Who's your emergency contact?

Name *

❋ This should be someone outside of your household

Phone number *

Address *

Email address *

Relationship to you *

Your current home

First line of address *

City *

Postcode *

How many bedrooms do you have? *

Who is your landlord? *

Property type *

❋ Such as flat or house

What's the reason for swapping your home? *

I confirm that I'm not in arrears

Where did you find your home swap?

Where have you lived before? We need to know your addresses from the last 5 years.

First line of address

City

Postcode

Date from

Date to

Why did you leave?

Please give details of the joint tenant (tenant 2)

Title

First name

Last name

Date of birth (dd/mm/yy)

Gender

❋ optional. Protected Characteristic - only provide this information with explicit consent

Telephone number

Email address

What is your relationship to tenant 1?

Ethnic origin

❋ optional. Protected Characteristic - only provide this information with explicit consent

National Insurance Number

Do they have a health condition that we need to be aware of?

❋ optional. Protected Characteristic - only provide this information with explicit consent

How are they affected by this condition or illess?

❋ optional. Protected Characteristic - only provide this information with explicit consent

Please provide more information on this condition or illness

❋ optional. Protected Characteristic - only provide this information with explicit consent

Do they have any translation or literacy requirements? We may not always be able to translate information, but where we can support we will.

❋ optional. Protected Characteristic - only provide this information with explicit consent

If top 3 selected from the list above, then please select a language

❋ optional. Protected Characteristic - only provide this information with explicit consent

We’d like to understand how we can adapt and support our customer’s communication needs.  Please select from the options below that you feel would support them better and you’d like us to take into consideration. We may not always be able to deliver this, but where we can support we will.

If you're applying for a joint tenancy, where has tenant 2 lived before? We need to know their addresses from the last 5 years.

Date from

Date to

Why did they leave?

Please give details of everyone else who lives with you and will be moving to your new home

First name

Surname

Date of birth (dd/mm/yy)

National Insurance Number

What's their gender?

❋ optional. Protected Characteristic - only provide this information with explicit consent

Relationship to tenant

Do they have a health condition that we need to be aware of?

❋ optional. Protected Characteristic - only provide this information with explicit consent

How are they affected by this condition or illess?

❋ optional. Protected Characteristic - only provide this information with explicit consent

Please provide more information on this condition or illness

❋ optional. Protected Characteristic - only provide this information with explicit consent

Is anyone pregnant in the household?

Yes or no?

Yes

No

If yes, what's their name?

When's the baby due?

❋ dd/mm/yy

Property ownership

Do you currently own or have a financial interest in a property, including shared ownership? *

Yes

No

Offences

Has anyone who’ll live with you, or you, ever been convicted of a criminal offence? *

Yes

No

If yes, who and what?

❋ Who has been convicted and of what crime?

Has anyone who’ll live with you, or you, ever breached a tenancy agreement? *

Yes

No

If yes, who and how?

❋ Who breached a tenancy agreement and how did they breach it?

Other information

Are you a VIVID customer and renting a garage from us?

Yes

No

If yes, do you want to keep the garage after your house exchange?

Yes

No

❋ If you rent a garage from us but don’t want to keep it after your house exchange, you’ll need to give us notice on this.

Does anyone in your household use a mobility scooter? *

Yes

No

❋ Please tick yes or no

If you're a VIVID customer, please tick all that apply. Have you made any changes to your home?

Installed non standard light fittings

Installed new lights or electrics outside

Installed an electric fire, electric shower or cooker hood extractor fan

If you have made any changes to the property please can you detail these changes here

❋ Please specify what work has been carried and by whom

About the property you want to swap to

First line of address *

City *

Postcode *

Name of current tenant 1 *

Name of current tenant 2

Tenant 2's phone number

Property type

❋ Such as flat or house

Who is their landlord? *

Their current landlord's email *

Their current landlord's contact number *

Please tick the box to confirm that you're aware that a minimum of four weeks rent will be payable at sign up. If you're unable to make this payment then you need to contact us.

Staying in touch (lead tenant)

How would you like us to contact you?

Do you receive support from an external agency, friend or family member? *

Yes

No

If yes, please give us the details of who you receive support from and what this is for.

Staying in touch with the joint tenant (tenant 2)

How would you like us to contact tenant 2?

Do you receive support from an external agency, friend or family member?

Yes

No

If yes, please give us the details of who you receive support from and what this is for.

Connection to VIVID

Does anyone in the household work for VIVID or is a member of our Board?

Yes

No

Is anyone in the household closely connected* to a member of our staff or Board?

Yes

No

❋ closely connected means that they're your partner, a close relative or close friend

If 'Yes', please give details

There's a number of ways that you can help us improve our services. Would you like to know more about how to get involved with us?

Yes

No

Your agreement and Data Protection

Under the Data Protection Act 2018, the UK GDPR, and any other data protection legislation, VIVID may share your information with other housing providers, Government agencies, energy suppliers, local councils, the police, social services, referencing agencies, contractors working on our behalf (like repair contractors, debt recovery and survey agencies) and other third parties. VIVID does this to make sure that only people eligible for our homes access them, to provide new homes, manage existing homes, handle claims, prevent fraud, keep communities safe, recover money they are owed, make sure that people pay for all the services they receive at their homes and improve how we deliver our services.

I give permission for VIVID to take up references about me and my household, run credit and residency checks, get information from the police and other agencies about me and my household, share information with the agencies above about me and my household, use the information I provide to update their customer records and to provide housing where appropriate and to access my/our full financial data for the purposes of assessing affordability and to assist with the investigation of fraud.

I understand if any of the information I provide is found to be incorrect or untrue, VIVID may not consider me for housing. If this happens after I've been offered a tenancy, VIVID will take legal action to repossess the property.

I understand that VIVID carry out electrical and gas safety checks on the day of the new tenancy starting and that I need to be home and allow access for these appointments.

I understand that all tenancies within the swap need to start on the same day, and unless all parties are a VIVID customer or another landlord who can start tenancies on different days of the week, then my safety checks and move date will be a Monday.

I understand that VIVID will aim to have the safety checks completed in the morning, which means I may not be allowed to move until the afternoon. I understand that if the electrical and/or gas safety checks fail, my move date will need to be rearranged and I will not be allowed to move.

Aside from gas and electrical inspections, I understand that VIVID does not carry out a property condition inspection for mutual exchanges and that it is my responsibility to highlight any concerns to my swap partner. I understand that I am responsible for viewing the property throughout the mutual exchange process. I understand that I should visit the property the day before I sign my new tenancy as I will be accepting the property in that condition.

As a VIVID customer, I understand that I need to leave my property in a clean and tidy condition, free from damage and rubbish. I understand that I will be recharged for any damage or rubbish clearance that I leave behind.

Collecting information about ‘Protected Characteristics’ is important to ensure everyone is treated fairly and equally. This information helps us identify and address how we can better support you though our services. You can find out more about the way we handle your data by visiting https://www.vividhomes.co.uk/privacy-notice. By ticking the consent box, you agree to VIVID processing yours and your household's data relating to ‘Protected Characteristics'.

Still looking for help?

Contact us

More homes, bright futures

Peninsular House, Wharf Road, Portsmouth, PO2 8HB.

VIVID Housing Limited is registered in England and Wales as a registered society under the Co-operative and Community Benefit Societies Act 2014 under number 7544 with exempt charitable status and as a registered provider of social housing with the Regulator of Social Housing under number: 4850. We’re authorised by the Financial Conduct Authority, number 776452. Our registered office is at Peninsular House, Wharf Road, Portsmouth, Hampshire, PO2 8HB.

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