Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
How to raise and view cases on your online account
One of the most useful features on the online account is the ability to create, view and manage cases - which are general enquiries or requests you've raised with us.
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You said, we did: February 2025
Your opinion matters as it helps us shape our services to meet your needs, and we appreciate your feedback on how we can improve.
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Save 10% off your supermarket shop with Housing Perks!
We’re offering a 10% discount off your supermarket shopping when using the Housing Perks app
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How you've shaped our services
We’re committed to listening to and acting on your feedback. Here are some examples of how you’ve helped shape our services.
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Tpas accreditation
We are working on achieving the Tpas accreditation. This will show that we have a strong culture of customer involvement and constantly working to drive business improvements with our customers.
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Customer Influence – acting on your feedback
One of the aims of our Customer Influence Strategy 2024-28 is ‘act’. Here’s how we’re acting on the feedback we’ve heard from you so far.
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