Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
Customer Influence – acting on your feedback
One of the aims of our Customer Influence Strategy 2024-28 is ‘act’. Here’s how we’re acting on the feedback we’ve heard from you so far.
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Welcome to 3 new Board members
VIVID has appointed Andrew Binnie, Caroline Stockmann and Abi Kee to its Board as it continues its transformation of customer services, and investment in existing and new homes.
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Affordable homes ready for customers in Fareham
We've taken handover of 18 homes in Bath Lane, Fareham.
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You said, we did: October 2024
One of the aims of our Customer Influence Strategy 2024-28 is ‘learn’. Here’s some information about how we’re listening to and learning from our customers.
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Tell DWP about your experiences of contacting them by phone
The DWP wants to find out about experiences of accessing DWP services via telephone across all benefit lines.
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Working Together
Over the past 6 months we have been developing ways to make sure we work more collaboratively with customers and make sure our customer voices influence what we do.
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