Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
Awaab’s Law Consultation
On 20 July 2023, Awaab’s Law was formally approved and can be used in a court of law. Awaab’s Law will require landlords to follow new requirements (such as improving the timescales for repairs).
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Ideal Heating boiler safety notice
We have been notified by Ideal Heating that they have identified a potential issue with several of their Combi and System boilers, installed between August 2022 until 7 January 2024.
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Watch out for disrepair claims companies
Some of our customers have been contacted by companies offering a ‘no win no fee’ service for a housing disrepair. These organisations are not connected to us in any way and are rarely there to benefit you.
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VIVID Plus - we're here to help
We have a dedicated team that can support you with money and benefits advice, and help manage your finances after Christmas.
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Meet your VIVID Impact panel
VIVID Impact, our scrutiny panel, takes an independent view of VIVID’s performance to ensure customers’ voices are heard and acted upon.
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January 24 Research Project
We’re really committed to understanding our customers’ needs, as this will help us improve the service we provide for you. To do this, we’re undertaking a research project to gain insight into our customers’ lives, experiences, strengths and challenges.
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