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It's important to us that we are clear, warm, professional and communicating in ways that work for our customers. This is one of our customer promises and helps make sure our communication is accessible for a wide range of needs.
We understand how you like to be contacted, whether that’s a requirement or just personal preference. This information can be updated directly on your online account to ensure we communicate with you in the way you want. Maybe you don’t like taking phone calls, or you find it easier to have a chat on the landline than use the internet.
We offer a range of ways to get in touch, as well as specific accessibility services. For deaf customers we use SignVideo. If you use British Sign Language (BSL) you can call us during office hours using SignVideo to connect to a live BSL interpreter. To use the service and connect to an interpreter, please click the following link: https://vividhomes.signvideo.net/
You can also contact us via WhatsApp or the online account, and we offer a text service to report repairs when our offices are closed.
Other accessibility services available include the Recite Me toolbar on our website, which allows text-to-speech, translation and changes to font size and colour.
To learn more about our accessibility options please visit the following page: https://www.vividhomes.co.uk/accessibility
Our promise - We’re clear, warm, professional and we communicate in ways that work for you