New approach to remortgaging
We’ve brought remortgaging and transfer of equity services in-house—saving customers up to £350 in solicitor fees and cutting processing times from months to just weeks. It’s all part of our commitment to making things simpler, faster, and more affordable.
read story
Changes to surveys
We’re introducing new ways to gather your valuable feedback through updated survey methods. Starting now, some surveys will be sent from a new phone number and email address, and you'll receive a link to complete the survey online.
read story
Make big savings and pay your rent smarter with the Housing Perks app
VIVID customers have used the Housing Perks app to save over £31,632 and contribute £5,296 towards rent and service charges.
read story
VIVID roadshow
VIVID’s first community roadshow of the year launched in Farnborough, bringing residents and teams together to share ideas, ask questions, and shape local priorities.
read story
Customer service standards launch
We’re constantly working with customers to review and co-create service standards that reflect what matters most.
read story
We're making some exciting improvements to our services
Temporary downtime for important upgrades
read story
