Benefits Customer news Money Advice

Important update for customers who claim Universal Credit

If you’re one of our customers who claim Universal Credit, you’ll need to update your details on your account with any changes to your rent and service charges. You’ll need to use your new rent and service charges for April 2022 onwards to update your account.

You can do this when you get a ‘to do’ reminder from the Department for Work and Pensions (DWP)This will be on or after the 1 April if your rent is charged monthly, or 4 April if weekly.

You’ll need to confirm the following details:

1. Date of change

date of change

2. Rent amount

changes to your rent

3. Eligible service charges amount

changes to your service charges


If you have any questions, or if you’re struggling to update your account, please contact us by emailing or by calling us on 0800 652 0898.

Latest Tweet

We're now closed for the weekend. We'll be monitoring social media again from 8.30AM on Monday. If you have an emer…

Find out more