Customer news

The Regulator of Social Housing’s review of tenant satisfaction

Following the Government’s social housing white paper, the Regulator of Social Housing (RSH) has been creating a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. The RSH would now like to know how you feel about the tenant satisfaction measures they’re proposing, with a deadline of up to 3 March 2022 to share your views.    

Details of the proposed tenant satisfaction measures and how to share your views with the RSH can be found here.  

If you’re unable to use the RSH consultation process or would like to share your views direct to us, you can do so by emailing us on