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This month, we launch our new-look newsletter and e-newsletter after listening to your feedback on our regular communications to you. Some of you told us that you didn’t like the text messages that we sent linking to our e-newsletter as you were unable to open them. Others said that the 6-monthly letter update wasn’t very engaging and not frequent enough. We sent surveys to 150 customers, and their feedback echoed comments we were receiving through our contact centre. Using this feedback, we’ve refreshed our communications.

You can view the first of our newsletters here, which you’ll receive quarterly if we don’t have an email address for you. If we have an email address for you, you’ll receive our new-look e-newsletter on a monthly basis. If you currently receive our quarterly newsletter, but would rather receive our monthly e-newsletter, please contact us and we can add you to our mailing list.

We hope you like our revamped communications. If you have any further feedback please contact us, so we can continue to improve our communications.