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We regularly review your service charges to keep them as accurate and fair as possible. At the start of the year, we set an estimate based on what services are likely to cost, and then check in during the year to make sure everything still feels right.
Our aim is to keep things clear and straightforward, so what you pay reflects the services you actually receive.
In September, we’ll write to you to explain any difference. This might mean a partial refund if costs are lower than expected, or an extra charge if they’re higher. We know changes like this can sometimes come as a surprise, so we’ll always do our best to explain things clearly and keep you informed.
We use this approach so you’re only paying for what’s actually provided. With a fixed charge, the cost would stay the same no matter what the real costs turn out to be.
Service charges cover a range of things around your home and neighbourhood, from building insurance to shared utilities where they apply, as well as looking after communal areas and green spaces.
By reviewing things during the year, we can keep everything up to date and help avoid bigger changes later on.
If you’ve got any questions or concerns, please get in touch with our customer experience team. And if you’re worried about affordability, support is available; just let us know and we’ll talk it through with you.