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We’re committed to making things easier for our shared ownership leaseholders — and we’ve been working behind the scenes to improve the services and support we offer.
As part of this, we’ve completed a full review of our procedures to ensure they’re as clear, efficient, and customer-friendly as possible. Leading this work is Lucy Darby, our Sales Manager, who’s now heading up the team delivering a new, streamlined approach to selling your home and remortgaging.
What’s new?
We’ve listened to your feedback and made some key changes to simplify the process and give you greater confidence when making decisions about your home. You’ll now benefit from:
Clear, easy-to-follow guides for selling and remortgaging — so you know exactly what to expect at every stage
Simplified forms designed to save you time and reduce hassle
A brand-new buyer’s guide to help ensure a smooth sale for everyone involved — whether you're selling your share or welcoming a new buyer
These updates are all part of our wider commitment to improving your experience as a leaseholder.
What’s next?
We’re currently reviewing our staircasing process (buying more shares in your home) and will be sharing updates on that soon — so keep an eye out.
In the meantime, if you’re thinking about selling your home, remortgaging, or just want to learn more about shared ownership, visit our dedicated sales website.