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The event focused on strengthening customer influence and celebrating the role of residents in shaping housing services. VIVID facilitated a vibrant programme of workshops, keynote sessions, and networking opportunities designed to inspire and inform.
“We were really pleased to host this year’s Tpas regional event,” said Natalia Hadfield, Head of Customer Experience, VIVID. “It’s a brilliant opportunity to listen, understand, learn, act and work together with our colleagues, peers and partners to build stronger communities. There are a lot of challenges out there, so to get together and collaborate is powerful”.
Caritas Charles, Senior Policy, Innovation and Insight Manager, Tpas, said “We were delighted to have held the Tpas southern regional alongside one of our fantastic members VIVID. Their commitment to continuing development of their engagement and willingness to try out new ideas is an example for us all.”
The event reaffirmed VIVID’s commitment to placing customers at the centre of everything they do and fostering meaningful participation in shaping the future of housing.