Recognising and responding to domestic abuse

This week we marked White Ribbon Day, a global campaign focused on ending male violence against women. As part of our commitment to creating safe and supportive communities, we want to raise awareness about recognising and responding to domestic abuse and remind you that help is available.

This week our teams, joined local organisations and Mayor Colin Philimore in Basingstoke for a collection day where they received a huge amount of feedback and disclosures highlighting the need to be more visible in communities. Other colleagues attended a white ribbon walk in Andover led by Finding freedom from abuse, which allowed them to connect with other local organisations who are aiming to create safer communities.

What is domestic abuse?

Domestic abuse refers to any single incident or pattern of abusive behaviour between individuals aged 16 or over who are ‘personally connected’—whether as intimate partners or family members—regardless of gender or sexuality.

Abuse can include physical or sexual abuse, violent or threatening behaviour, controlling or coercive behaviour, economic or psychological, emotional, or other abuse.

Experiencing domestic abuse can be frightening, isolating, and overwhelming. If you or someone you know is in immediate danger, call 999 straight away. You can also report to the police via 101 or online at: www.report-it.org.uk/domestic_abuse.

How we can help

Our specialist team is trained to support those affected by domestic abuse. If you disclose abuse to us, we’ll treat your information with sensitivity and confidentiality. We’ll contact you by the end of the next working day to discuss how we can help.

We can:

• Improve the security of your home (such as additional locks, lighting, safety measures)
• Put you in touch with specialist agencies who can offer support
• Explore alternative housing options and work with local authorities to advocate for your safety

Case study: Making a difference

In July, a customer let us know that she was experiencing domestic abuse. We acted promptly by finding an alternative home, which she moved into in September. We also provided financial assistance through our Welfare Fund for a skip and carpeting in her new home. Throughout the process, we worked closely with external partners, including Finding Freedom from Abuse, who supported her move. The customer shared: “Now I don’t worry when the doorbell goes. I felt so paranoid before, now I feel so free – it’s amazing. Working with VIVID was effortless, it was like talking to a therapist and I didn’t need to repeat information to others.”

You’re not alone

If you’re experiencing or have experienced domestic abuse, please reach out. We’re here to help you feel safe and supported.

Find out more here.