Accessing our services over the Christmas period

We’re still here for you over the Christmas and New Year period, making sure you can access the services you need while enjoying the festive season.

Opening hours

Our Christmas opening hours are as follows:

• Wednesday 24 December – 8.30am–5.00pm
• Thursday 25 December - Closed
• Friday 26 December - Closed
• Monday 29 December – 8.30am–5.00pm
• Tuesday 30 December – 8.30am–5.00pm
• Wednesday 31 December – 8.30am–5.00pm
• Thursday 1 January - Closed
• Friday 2 January – 8.30am–4.30pm

We have a variety of ways to get in touch. Text us on WhatsApp at 07401 329880, message us on our website chat or call us at 0800 652 0898.

For general queries, check out our help and support site, it might have the answer.

Need an emergency repair?

Call us on 0800 652 0898. There’ll be someone to take your call any time, day or night. 

If you’re hard of hearing or find calling on the phone difficult, you can use our text service to report a repair when our offices are closed. Find out how to use it and what counts as an emergency here.

Using your online account

You can still access our services 24/7 through your online account. This includes:

• Reporting repairs for your home and communal areas
• Paying your rent
• Viewing and rescheduling appointments
• And more!

We have plenty of ‘how-to’ videos to help you get the most out of your online account.

Haven’t registered yet? Find out how to register here.