Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
You said, we did: October 2024
One of the aims of our Customer Influence Strategy 2024-28 is ‘learn’. Here’s some information about how we’re listening to and learning from our customers.
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Tell DWP about your experiences of contacting them by phone
The DWP wants to find out about experiences of accessing DWP services via telephone across all benefit lines.
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Working Together
Over the past 6 months we have been developing ways to make sure we work more collaboratively with customers and make sure our customer voices influence what we do.
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VIVID welcomes new apprentices
We’ve welcomed our first group of apprentices to our 3-year Housing Progression Pathway
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Understanding your accessibility needs
We want our services and information to be accessible to everyone. We’ve got a range of things in place to help with disabilities or access needs.
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Could you be missing out on pension credit?
With an estimated 880,000 pensioners yet to claim Pension Credit, many people across the UK could be missing out on vital financial support.
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