Customer news

You said, we did

We strive to continuously improve our services and we always want to hear where you think we need to make improvements. If you’re asked to take part in a customer survey or contact us, we want you to know that you’re listened to and where we’ve updated our services to make them better.

Here are some of the changes we’ve made based on your feedback over the past few months:

  • You said that it’s not always clear who’s responsible for repairs, so to make it clear, you can find a comprehensive list of repairs that we are and aren’t responsible for on the website. We shared this in the last customer e-newsletter.
  • You said that you’re not well informed when one of our contractors is completing a repair, so we’ve introduced a new team that’ll specifically manage repairs that are completed by our contractors to ensure you’re kept up to date throughout the process.
  • You said that you’re waiting too long for repairs, so we’ve started a new project to review how we currently manage our repairs to understand how we can complete them sooner.

Get involved and help to shape our services

If you’re interested in helping us to improve our services, why not get involved? We have lots of opportunities - you don’t need any previous experience, just enthusiasm and a desire to make a difference. It’s also a great way to meet new people, gain volunteering experience and boost your skills through the training that we’ll provide. Find out more.