With the rising cost of living, we’ve seen an increased number of our customers struggling to pay their bills. Our money advice and benefits team are here to support customers who may be struggling with money and ensure they’re receiving the benefits they’re entitled to.  

Here’s an example of how our money advice and benefits team recently supported one of our customers. 

Robin had been experiencing the impact of the rising energy costs over the last year. However, after an injury meant he could no longer work, Robin began to struggle to afford essentials and entered rent arrears. 

After contacting our customer experience team, Robin was put in touch with Jack, one of our money advice and benefits advisors. Over the following months, Jack supported Robin to clear his rent arrears, obtain additional income through limited capacity benefits and appeal his claim for Personal Independence Payment (PIP). As a result of Jack's help, Robin now has an additional £5,148.52 a year.  

Speaking about the support, Robin said 'It's been great. Jack's been very helpful. He's helped me do things I never thought I could do, such as claiming these additional benefits or appealing PIP'. 

Robin spoke about his experiences in the Inside Housing film 'Give Fuel Poverty A Voice' which you can watch below.