Your online account is getting an upgrade!

We want to make it as easy as possible for you to access our services, so you can manage your home at a time that works for you.  

We've been working with customers to find out how we can improve our online services, and we're excited to say that some new upgrades will be coming soon! This includes: 

• A new and improved payments section, making it easier to pay your rent, check your balance, understand your service charges and download rent statements 

• More ways to raise queries through your online account, including requests for home improvements, permissions and other services 

• The ability to update your tenancy, such as adding someone to your household or a joint tenant 

• More self-service options for leasehold and shared ownership customers 

• And more! 

We'll let you know when the new features are available. In the meantime, there's already plenty you can do on your online account, including: 

• Pay your rent 

• Report and manage repairs 

• Send messages to our team 

• Find loads of helpful information and answers to common queries 

To make these upgrades and improvements, there will be times when your online account is unavailable while we carry out essential maintenance. We'll always let you know in advance when this is happening.