Your feedback is helping improve your online account

Through surveys, complaints and customer focus groups, you've told us what's working, what could be better and what you'd like to see from your online account. Now we're turning that feedback into action.

We're working on a range of improvements designed to make managing your home simpler, quicker and easier. Some of the changes you’ve asked for include:

• Making it clearer whether your rent account is in credit or debit
• Easy access to rent statements, with the option to download them
• A simple breakdown of service charges
• The ability to request adding or removing a joint tenant
• Keep up to date with your mutual exchange through your online account
• Important notifications staying visible, even after you've read them

And that's just the start.

We're developing even more features to help you manage your home whenever and wherever it suits you, all from your phone, tablet or computer.

These improvements aren't live just yet, but we're working hard behind the scenes to make sure they meet your needs and are easy to use. We'll keep you updated and let you know as soon as they're ready.

In the meantime, there's already plenty you can do online, including:

• Pay your rent
• Report and manage repairs
• Send messages to our team
• Find loads of helpful information and answers to common queries

Log in or register today and start making the most of your online account.