Getting online

More and more services are going online. And paper's becoming a thing of the past

How we can help

Soon, everyone will have to use the internet to access the things they need. Council and government services have moved online, like making benefit claims (like universal credit) and checking official documents, like your driving licence.

We understand some people may find it difficult getting online, so we want to make sure you're not getting left behind.

If you're struggling with a lack of skills and confidence, or the cost of equipment and internet connections, get in touch. We want you to take full advantage of the opportunities being online can offer, like improving skills, employment and career prospects.


Our digital mentors can help you get online

We’ve paired up with local libraries. Just give them a call to book an appointment with our digital mentor.

UPDATE: All digital mentor sessions stopped due to Coronavirus

Following government advice about minimising non-essential social contact, we're stopping all our volunteer digital mentor sessions in the libraries. We understand this may be dissapointing to some people, but our priority is to keep our customers and volunteers safe. When appropriate, we'll look to reintroduce the sessions. 

Aldershot Library

01252 322560

Andover Library

01264 353063

Eastleigh Library

023 8061 2646

Farnborough Library

01252 516458

Basingstoke Discovery Centre

01256 478670

Leigh Park Library, Havant

0300 555 1387

You can also find digital support at your local Online Centres Network.  Find your closest one here


Get help in our older persons’ schemes

If you live in one of our homes for over 55s, you could see us for a one-to-one session.

Contact our Customer Experience team on 0800 652 0898 or email and ask to speak to our Tenancy Support team for digital support.


Want to develop your computer skills? 

We use ‘Learn My Way’ courses to help you make the most of the online world. So, you'll be able to do things like:

  • Understand your computer, tablet or mobile phone
  • Search and explore the internet
  • Keep in touch with people
  • Look for and apply for jobs
  • Stay safe and secure
  • Get to grips with budgeting, banking and shopping online
  • Use the internet to stay healthy – from making doctor appointments and ordering repeat prescriptions online


Get a qualification

If you enjoy the ‘Learn my way’ courses, you can speak to us about sitting the ‘Online basics’ exam to gain a credit towards the Start IT (iTQ) - Entry Level 3 City & Guilds Award.

This assessment’s free for our customers and a great place to start! And as well as being a great thing to put on your CV, it’ll help you to move onto other things that might interest you. 

To find out more, get in touch.

Become one of our digital mentors

And help people with basic digital skills

If you enjoy using the internet, you could help people take their first steps online.

Could you help people send emails, browse the web and complete online forms safely? Could you show people internet sites or online services they might find useful and support them to develop their online skills?

You don’t have to know everything there is to know, or be a technical genius. It’s more important that you’re:

  • patient and good at explaining instructions 
  • comfortable working with people from all walks of life
  • and feel that the internet can open up a whole new world


Sound like you?

We'd like to hear from you.

About you
Which areas are you interested in volunteering?

Still looking for help?

Doing things online or by email is normally the quickest and easiest way, but we know it’s not always the best way for everyone. You can phone us on 0800 652 0898 (our phone lines are open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday). Remember, the phones do get really busy. And you might have to wait.

Get in touch