Soon, everyone will have to use the internet to access the things they need. Council and government services have moved online, like making benefit claims (like universal credit) and checking official documents, like your driving licence.
We understand some people may find it difficult getting online, so we want to make sure you're not getting left behind.
If you're struggling with a lack of skills and confidence, or the cost of equipment and internet connections, get in touch. We want you to take full advantage of the opportunities being online can offer, like improving skills, employment and career prospects.
We’ve paired up with local libraries. Just give them a call to book an appointment with our digital mentor.
Following government advice about minimising non-essential social contact, we're stopping all our volunteer digital mentor sessions in the libraries. We understand this may be dissapointing to some people, but our priority is to keep our customers and volunteers safe. When appropriate, we'll look to reintroduce the sessions.
023 8061 2646
02392 503 433
You can also find digital support at your local Online Centres Network. Find your closest one here onlinecentresnetwork.org
If you live in one of our homes for over 55s, you could see us for a one-to-one session.
Contact our Customer Experience team on 0800 652 0898 or email firstname.lastname@example.org and ask to speak to our Tenancy Support team for digital support.
We use ‘Learn My Way’ courses to help you make the most of the online world. So, you'll be able to do things like:
If you enjoy the ‘Learn my way’ courses, you can speak to us about sitting the ‘Online basics’ exam to gain a credit towards the Start IT (iTQ) - Entry Level 3 City & Guilds Award.
This assessment’s free for our customers and a great place to start! And as well as being a great thing to put on your CV, it’ll help you to move onto other things that might interest you.
To find out more, get in touch.
And help people with basic digital skills
If you enjoy using the internet, you could help people take their first steps online.
Could you help people send emails, browse the web and complete online forms safely? Could you show people internet sites or online services they might find useful and support them to develop their online skills?
You don’t have to know everything there is to know, or be a technical genius. It’s more important that you’re:
We'd like to hear from you.
Doing things online or by email is normally the quickest and easiest way, but we know it’s not always the best way for everyone. You can phone us on 0800 652 0898 (our phone lines are open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday). Remember, the phones do get really busy. And you might have to wait.Get in touch