What we should expect from one another. A good relationship is built on respect, trust and understanding. And we want to have a great relationship with you.
On these pages, you’ll find out what you can expect from us, and what we expect from you in return.
Your rights and responsibilities change depending on the kind of contract or arrangement (the tenancy or lease) you have with us.
Click on the links below to find the one that matches the contract we have.
Rights and responsibilities for social and affordable rent homes
Rights and responsibilities for leasehold homes
Rights and responsibilities for shared ownership homes
Rights and responsibilities for intermediate market rent homes
Rights and responsibilities for market rent homes
Please get in touch if there’s anything we can help you with.
Contact usDoing things online is normally the quickest and easiest way, but we know it’s not always the best way for everyone. You can phone us on 0800 652 0898 (our phone lines are open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday). Remember, the phones do get really busy.