Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Insurance

Please select your housing type below for further information on buildings and home contents insurance applicable to you. 
 

  • As a renter, you don't need to worry about building insurance as we already have it covered since we own the buildings

  • Our insurance doesn't cover your belongings such as furniture and carpets
  • Consider contents insurance for your home or garage
  • Contents insurance helps protect your possessions from damage, breakage, or theft, providing peace of mind
  • We've partnered with Thistle Tenant Risks and Great Lakes Insurance to offer the 'My Home Contents Insurance Scheme'  
  • The cover can include furniture, carpets, curtains, clothes, bedding, electrical items, jewelry, pictures, and ornaments 

  • Thistle Tenant Risks and Great Lakes Insurance offer the 'My Home Contents Insurance Scheme' designed for renters
  • The cover can include furniture, carpets, curtains, clothes, bedding, electrical items, jewelry, pictures, and ornaments 
  • To learn more about the insurance scheme, call Thistle Tenant Risks on 0345 450 7288
  • Alternatively, visit https://www.thistlemyhome.co.uk/call-back to request a call back or to obtain more information

  • Shared ownership and Leasehold customers are covered by a single policy arranged by us
  • Separate insurance with different terms and conditions may apply if someone else owns the freehold of your building
  • You can check your service charge statement or your lease to make sure you’re covered
  • If you are unsure please contact us via live chat for further information

  • Our insurance doesn't cover your belongings such as furniture and carpets
  • Consider contents insurance for your home or garage
  • Contents insurance helps protect your possessions from damage, breakage, or theft, providing peace of mind
  • We've partnered with Thistle Tenant Risks and Great Lakes Insurance to offer the 'My Home Contents Insurance Scheme'  
  • The cover can include furniture, carpets, curtains, clothes, bedding, electrical items, jewelry, pictures, and ornaments 

  • Thistle Tenant Risks and Great Lakes Insurance offer the 'My Home Contents Insurance Scheme' designed for renters
  • The cover can include furniture, carpets, curtains, clothes, bedding, electrical items, jewelry, pictures, and ornaments
  • To learn more about the insurance scheme, call Thistle Tenant Risks on 0345 450 7288
  • Alternatively, visit https://www.thistlemyhome.co.uk/call-back to request a call back or to obtain more information

A copy of our Leasehold Summary of Cover can be found here.

This cover only applies to those covered by VIVID

 

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