What can be done about it depends on the type of anti-social behaviour (ASB) and how serious it is.
If you’ve got a problem with ASB:
Sometimes anti-social behaviour can be tricky to solve. Sometimes we’ll have our hands tied. We don’t want to stop you reporting a problem, we just want you to understand – sometimes there’ll be limits on what we can do.
Please remember we don’t have any powers to deal with neighbourhood parking problems, ball games, children playing in the street and normal day-to-day living noise.
If you’re really concerned or scared, please call the non-emergency police number 101. Or if you feel it’s an emergency, always call 999.
Anti-social behaviour includes:
When customers tell us about something that we don’t class as ASB, we’ll always try our very best to get neighbours to see things from the other person’s point of view.
If this doesn’t work, we can ask an organisation that are experts in dealing with neighbour disputes to get involved. This is a free and confidential service. You don’t have to speak face-to-face with your neighbours if you don’t want to.
Fill in our online form to report ASB or call us on 0800 652 0898. And we’ll be back in touch as soon as possible to find out more or give you some advice.Report it
To help you, we'll need to know as much information as possible about the problems you’re having, especially if they start to get worse.
Keep track of what’s happening and when. And how the issues are affecting you and your family.
Fortunately, most of the time, we can sort ASB issues quickly. But some take longer because it’s difficult to prove who’s causing the problems, and what exactly is happening.
This is also known as the Community Trigger. If you feel that your ASB complaint hasn’t been dealt with properly, you can ask that your local council look into it for you. The council will review the complaints that have been made and what action has been taken by agencies, such as the police, social landlords and community safety teams.
Before councils carry out this review, they’ll check that the request meets their threshold. The threshold can vary from council to council but it’s usually 3 separate complaints of ASB in the last 6 months. You can get more information from your local council. Or you can contact us and we can explain the process and give you advice.
The ASB case review doesn’t replace our complaints process and you can still make a complaint in the normal way.
Doing things online is normally the quickest and easiest way, but we know it’s not always the best way for everyone. You can phone us on 0800 652 0898 (our phone lines are open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday). But remember, the phones do get really busy. And you might have to wait.Get in touch