Managing where I live

Here’s everything we think you’ll need to help you manage where you live and (we hope) feel happy there.

How to manage your home and be happy where you live

And if it’s really not for you for one reason or another, the options you have to either swap homes or move.

Our neighbourhoods team

We have a dedicated team of Neighbourhood Officers who each have a group of homes they are responsible for, to provide help and support on issues related to your lease or tenancy. They’re on hand to help you with everything from dealing with anti-social behaviour, to inspecting the estates and blocks, to providing information about how to swap or move to another home.

Our Neighbourhood Officers are usually out and about on the estates, so our Customer Experience team can help with any general enquiries you may have. For the more complex things, we’ll arrange for the Neighbourhood Officer to contact or visit you. So, please get in touch with us in the usual way.

We’re making some changes to the homes that our Neighbourhood Officers are responsible for from 4 April 2022. You can find more details on who your Neighbourhood Officer is here. These changes were needed due to the development of new homes and balancing the numbers of homes in each area.

Anti-social behaviour

Find out what can (and can’t) be done if there’s a problem with your neighbour

Swapping or moving

Everything you need to know about swapping your home or moving out

Our expectations

Rights and responsibilities - what you can expect from us and we expect from you too

Insurance

Protect your home and the things you keep inside it (just in case)

Shared ownership

Your options if you’re a shared owner (if you do part-buy part-rent)

Leaseholders

Key information for our leaseholder customers

Your account

Log into your account to pay your rent and report a repair

Go to my account

Get in touch

There's lots of ways to contact us

Contact us