And if it’s really not for you for one reason or another, the options you have to either swap homes or move.
We have a dedicated team of Neighbourhood Officers who each have a group of homes they are responsible for, to provide help and support on issues related to your lease or tenancy. They’re on hand to help you with everything from dealing with anti-social behaviour, to inspecting the estates and blocks, to providing information about how to swap or move to another home.
Our Neighbourhood Officers are usually out and about on the estates, so our Customer Experience team can help with any general enquiries you may have. For the more complex things, we’ll arrange for the Neighbourhood Officer to contact or visit you. So, please get in touch with us in the usual way.
We’re making some changes to the homes that our Neighbourhood Officers are responsible for from 4 April 2022. You can find more details on who your Neighbourhood Officer is here. These changes were needed due to the development of new homes and balancing the numbers of homes in each area.
Find out what can (and can’t) be done if there’s a problem with your neighbour
Everything you need to know about swapping your home or moving out
Rights and responsibilities - what you can expect from us and we expect from you too
Protect your home and the things you keep inside it (just in case)
Your options if you’re a shared owner (if you do part-buy part-rent)
Key information for our leaseholder customers