Gas safety

We have a legal duty to carry out a gas service every 12 months to ensure your safety

If you have a gas supply in your home, we have a legal duty to carry out a service every 12 months to ensure your safety.

Carrying out this service means that we can check that your appliances are safe to use. Faulty gas appliances can cause a fire or carbon monoxide leak which can be fatal. Checking that these appliances are working correctly could also ensure that you aren’t paying too much on your bills, and you’ll be less likely to have a boiler breakdown at a later date.

As well as the gas safety check, we'll service your heating appliances and check your smoke alarms and carbon monoxide detectors.

 

From May 2021 we’re moving to a new way of managing our gas service program

We’re moving to an MOT style of gas servicing. A bit like a car MOT, this means the date of your gas service can be fixed in place so long as the next gas service is carried out within 8 weeks of this date. For example, you may have a gas MOT date of 10th August, but if your gas safety check is carried out on the 10th July, it still won't be due again until 10th August the following year. So please don’t worry if your service hasn’t been completed within 365 days of your last test being completed.

There are a couple of things for you to be aware of:

  • If you have moved into a VIVID property during the winter months and the property you move into requires a gas safety check you may be asked to allow us to complete the gas safety check again in the summer.
  • If you have a new boiler installed in the winter you may be asked to allow us to complete the gas safety check again in the summer.

This is to allow us to keep more of our appointments in the winter months available for heating breakdowns when people need their heating most.

If you have any queries or concerns please contact us.

 

Keeping your appointment

Each year we'll give you a gas safety check appointment. If you can't make this appointment, please contact us as soon as possible to rearrange.

As part of your tenancy agreement, you agreed to allow us into your home each year to compete this check. If you don't respond or refuse to give us access to your home, we'll apply for a court order and you could even lose your home. Please don't let it get to this stage. If you have any concerns, please contact us as soon as possible and we can talk through any worries.

  • If you smell gas in your home, you’ll need to switch your gas off.
  • The gas control valve is located at your gas meter. Typically, this is located in a box on an outside wall, or under the stairs or in a kitchen cupboard.
  • To turn the gas off, turn the lever to the left-hand side of the meter, so the lever sits horizontally.
  • If you live in a flat, you may have an additional emergency control valve, which can be turned off. This is usually located where the gas pipe enters your home. You’ll need to turn the handle, so it’s at a right angle to the pipe work.
  • Once you’ve turned your gas off at your meter, call Southern Gas Networks on 0800 111 999.
  • You’ll need to open your windows and doors, not use any electrical switches and leave the property immediately until they arrive.
  • Their engineer will check the safety of your gas supply and appliances.
  • If Southern Gas Networks think repair work is needed to any internal appliances or pipework, you’ll need to call us on 0800 652 0898. We’ll send a gas engineer to make your home safe again.
  • If your Carbon Monoxide alarm sounds, you’ll need to switch your gas off.
  • The gas control valve is located at your gas meter. Typically, this is located in a box on an outside wall, or under the stairs or in a kitchen cupboard.
  • To turn the gas off, turn the lever to the left-hand side of the meter, so the lever sits horizontally.
  • If you live in a flat, you may have an additional emergency control valve, which can be turned off. This is usually located where the gas pipe enters your home. You’ll need to turn the handle, so it’s at a right angle to the pipe work.
  • You’ll need to call Southern Gas Networks on 0800 111 999.
  • You’ll need to open your windows and doors, not use any electrical switches and leave the property immediately until they arrive.
  • Their engineer will check the safety of your gas supply and appliances.
  • If Southern Gas Networks think repair work is needed to any internal appliances or pipework, you’ll need to call us on 0800 652 0898. We’ll send a gas engineer to make your home safe again.