If you just want to check your balance, text the word 'Balance' to the same number and you'll get an automatic response there and then that shows your current balance.
Don't let the issue get too big. The sooner we know you're struggling, the sooner we can help sort it out:
To try and help you stay in control of your finances, we’ve collected together some information that’ll give you helpful advice on how better to manage your money. It gives information on how to stay out of debt and ideas on how you could save money, including how to change your energy supplier.Find out more