Paying my rent

Coronavirus update

Worried about paying your rent?

We know that some of you are worried about how you'll pay your rent because of the impact of coronavirus. We're here to help and make sure you feel secure in your home. If you're unwell or can't work because of coronavirus we want to reassure our customers that no one will lose their home as a result of this virus. We know you'll do your best to pay your rent but if you're in financial difficulties we're here to help. We can offer support on money advice and claiming benefits so please get in touch in the usual way. You can also find information on our Frequently Asked Questions page.

Pay online

• You can pay online through your customer account. This is an easy and convenient way to pay 24 hours a day, 7 days a week. Login or register today to get started. If you're registering, you'll need your customer reference number to hand
• This is a safe and secure way to pay, meeting the industry's data security standard.  

Direct Debit

• The easiest way to pay your rent is by Direct Debit.
• You can set up and manage a Direct Debit through your online customer account. Login or register today to get started. If you're registering, you'll need your customer reference number to hand
• Or you can call us to set this up, or download and fill in the Direct Debit form, then send it to customer@vividhomes.co.uk and we’ll do the rest
• Once you’ve set this up, your rent is automatically sent to us from your bank account
• You can choose to pay on the 1st, 8th, 15^th, 22^nd and 25^th of the month. And the money will go out just after your chosen date when it falls on a weekend
• If your rent changes, we’ll let you know and change the Direct Debit amount with your bank. You don’t need to do anything
• Here's the Direct Debit form.

Over the phone

• You can make a payment at any time, day or night - 24 hours a day, 7 days a week
• Before you start, remember to have your account start date, date of birth, customer reference number and debit card to hand
• Phone us on 0800 652 0898 and we'll take you through it step-by-step
• Calls to this number are free from landlines. But if you call from a mobile phone, it may cost you.

Bank transfer

• You can pay your rent straight from your bank account to ours
• Our account number is 40614026 and our sort code is 52-41-07
• Please make sure you quote your customer reference number, otherwise we won't know who the payment's from and we could think you’re behind on your rent
• It's quick and easy to do but be careful when you’re setting the transfer up as it can be difficult getting money back if you send it to the wrong account.

Standing order

• A standing order is similar to a Direct Debit. You can pay it weekly or monthly on any day of the week
• If your rent changes, it's up to you to contact your bank and change the amount you pay – however, if you’ve set up a Direct Debit, we do this for you
• You must quote your customer refence number, otherwise we won't know who the payment's from - and we could think you’re behind on your rent
• Here's the standing order form.

Paying via Allpay with cash

• You can use your Allpay card to pay by cash anywhere that displays the PayPoint logo.

Check your balance

Want to check your latest rent balance? You can do this at any time by simply texting BAL to 07860 063211. It works best if we’ve got your number. Not sure if we do? Check your online account or contact us.

Don't let the issue get too big. The sooner we know you're struggling, the sooner we can help sort it out:

• Paying your rent should be your number one priority
• You could lose your home if you don't pay
• But we know that sometimes things happen that make this difficult
• Contact us now if you’re struggling
• There's also help on our money advice page.