You've made a difference
Each year, our customers share their views and help us to improve our services through a range of involvement opportunities.
Each year, our customers share their views and help us to improve our services through a range of involvement opportunities.
You can read some of their successes below and if you want to get involved, find out more about our various opportunities available here.
Our consultation group had their say on 5 business practices – our chatbot, preferred payment methods, customer importance of services and our grounds maintenance and caretaking webpages. They:
Customers reviewed 10 policies, including our Housing Management, Lettings, Complaints and Compensation policies.
Customers reviewed and influenced some of our service standards
Thanks to feedback from customers, the keeping in touch, putting things right and the customer influence service standards were shaped to make sure everyone gets a helpful, respectful, and personal experience. It promises that when you get in touch, the team will do their best to sort things out quickly, keep you updated if it takes longer, and always treat you and your situation with care.
I am very pleased to have played a role in choosing contractors for this project. I feel it can only help to reassure residents of good practice all round when fellow residents, independent of the association and bidders, have scrutinised the process.
What you can expect from our teams, ensuring you receive a good service every time you contact us. Developed together with customers.
We want to consistently deliver all our services but recognise there may be times where we don’t fully meet your expectations.
The customer influence service standard will reflect your needs, to ensure you can influence how we design and deliver our services.
No of customers who've taken part in activities and helped shape and influence
No. of activities customers have been involved with
No. of hours involved customers have given to activities
Awarded February 2025
Formal
Total in 2024/25 for regular attendance to events, webinars, and policy/survey work