You've made a difference
Each year, our customers share their views and help us to improve our services through a range of involvement opportunities.
Each year, our customers share their views and help us to improve our services through a range of involvement opportunities.
You can read some of their successes below and if you want to get involved, find out more about our various opportunities available here.
Our consultation group had their say on 5 business practices – our chatbot, preferred payment methods, customer importance of services and our grounds maintenance and caretaking webpages. They:
Customers reviewed 10 policies, including our Housing Management, Lettings, Complaints and Compensation policies.
I am very pleased to have played a role in choosing contractors for this project. I feel it can only help to reassure residents of good practice all round when fellow residents, independent of the association and bidders, have scrutinised the process.
Awarded February 2025
Formal
Total in 2024/25 for regular attendance to events, webinars, and policy/survey work