Welcome to VIVID

Everything you need to know about us and our services

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As you’ll be aware, A2Dominion has consulted with you about a transfer of landlord, and we’re happy to say we've been chosen to be your new landlord from 17 August 2026.

You may already know that we're a leading provider of affordable homes in Hampshire and the surrounding counties and have a large number of properties in and around Chichester, Fareham and Southampton area. You can find out a bit more about us below, as well as answers to some questiosn that you may have.

Who are we?

We believe that everyone has the right to a safe and secure place to call home and, as one of our customers, you’ll also have access to a wide range of tailored support to help you stay happy, healthy and well in your home. This is summed up in our vision “More homes, bright futures”. You can find more details here.

What next?

Below you'll find key information that may help you:

Your tenancy agreement/shared ownership agreement will remain the same – so there is nothing for you to do
If you need to contact us from 17 August 2026, you can call us on 0800 652 0898 (we're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday)
You’ll have a dedicated Neighbourhood Officer for your area (tbc), an income officer (tbc for our rented customers and tbc for our shared ownership customers), and a service charge and leasehold officer (tbc)
If you paid a deposit to A2Dominion at the start of your tenancy, this'll be honoured by us. We’ll be in touch in the next couple of weeks to confirm this
We will be in contact after 17 August to confirm the balance on your rent and service charge account that has been transferred over by A2Dominion. They will collect your rent and service charge payments for August and will transfer monies to us for the period 17 August to the 31 August.
If you pay by Direct Debit you’ll need to complete this form. Could complete this as soon as you can so we get this set up in time for your September payments
If you pay by standing order you’ll need to contact your bank to cancel your current schedule and request a new standing order is set up using the following details: (Account Number: 4061 4026. Sort Code: 52-41-07. Reference: Your new tenancy reference number.)
If you pay by phone card, we’ll be in touch with you to confirm what options there are to pay from September

You should have received a couple of letters from us, the 2nd contains your new tenancy reference.

Your questions answered

If there are any rent arrears when your home transfers to us, A2Dominion will share details of these and any existing payment arrangements. We'll be in touch during the first few weeks to check that everything is working well for you and to talk through any support you may find helpful.

You’ll have a dedicated neighbourhood officer for your patch,tbc and also a dedicated service charge and leasehold officer, tbc. There is also a dedicated income officer.

Yes, your Housing Benefit or Universal Credit arrangements will continue as normal.

We'll let your local council and the Department for Work and Pensions (DWP) know that your landlord is changing. If they need anything from you, they'll get in touch directly.

Once we've notified the DWP, we'll confirm your rent details through the landlord portal. This will create a notification in your Universal Credit journal.

If your housing costs are currently paid directly to your landlord as part of your Universal Credit claim, you'll also see a notification in your journal confirming that we've asked for this arrangement to continue.

You don't need to do anything at this stage. We'll work with the council and DWP to make the change as smooth as possible.

If you've reported a repair to A2Dominion that hasn't been completed before 17 August, there's no need to worry. A2Dominion will continue to manage and complete any outstanding repairs.

Yes, if you currently have the right to staircase this will not change. The conditions of your lease will remain the same.

You don't need to tell your mortgage lender about the change of landlord, as this won't affect your mortgage arrangements.

The mortgage agreement is between you and your lender, so the change of landlord doesn't have any impact on them. However, if you'd like to, you're welcome to let your lender know for their records.

We’d be happy to help should you want to sell your shared ownership home in the future, just email leasehold@vividhomes.co.uk and one of the resales officers will be able to help. Alternatively, our resales leaflet is available on our website and gives all the information you need about selling your property.

Online account

Our online account gives you access to our services 24/7. You can securely pay your rent, raise and check progress on your repair, access loads of helpful information about your home, chat with an advisor, and much more

Chat

Anyone can use our chat service. It can answer most of your questions. If you need more help, you can live chat with our advisors. You can upload files or photos in the chat and download a copy for your records. You'll find it in the bottom-right corner of your screen.

Anyone can use WhatsApp to get in touch. Message us on 07401 329880 to start a conversation with our automated chat. If it can’t resolve your query, we’ll connect you with an advisor. When we’re closed, you can still submit your query and we’ll respond as soon as we’re open. Our opening hours are 8:30am–5:00pm Monday to Thursday, and 8:30am–4:30pm on Friday. You don’t need to be a VIVID customer to use this service.

Phone

Anyone can call us on 0800 652 0898. We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday.