As you’ll be aware, Grainger has consulted with you about a transfer of landlord, and we’re delighted that they have chosen us to be your new landlord from 11 September 2023.
You may already know that we're a leading provider of affordable homes in Hampshire and the surrounding counties and have a large number of properties in the Basingstoke and Deane Borough with one of our offices situated at Houndmills. You can find out a bit more about us below, as well as answers to some questiosn that you may have.
We believe that everyone has the right to a safe and secure place to call home and as one of our customers you’ll also have access to a wide range of tailored support to sustain your tenancy and look after your wellbeing. This is summed up in our vision “More homes, bright futures”. You can find more details here.
Please find below the information that you will need to know to be ready for 11 September:
We’ll be in contact with you again in a few weeks but if you have any concerns in the meantime, please either contact us or Grainger.
We'll be notified by Grainger if there are any arrears when your home is transferred to us and what payment arrangement you have in place. We aim to contact you in the first few weeks to make sure that arrangement is right for you and discuss any other support that might be useful.
There are a number of ways that you can contact us – either by calling us on 0800 652 0898 or you can send us a message using our online form.
You can also use our online account where you can raise repairs, pay your rent and check your balance.
You’ll have a dedicated Neighbourhood Officer for your patch, Sophie McGowan ad also a dedicated Service Charge and Leasehold officer, Emily Gladhill. There is also a dedicated income officer.
Yes, your Housing Benefit/Universal Credit arrangements will remain the same. We’ll be contacting the council and the Department of Work and Pensions (DWP) to advise them of the change in landlord and they will contact you if you need to verify this.
Once we’ve notified the DWP that you are changing landlord, we'll verify your rent through the landlord portal, and this will create a notification on your journal.
If your housing costs are paid direct to your landlord as part of your Universal Credit claim, you’ll see a notification on your journal that we have re-requested this as your preference.
If you’ve asked Grainger to undertake a repair which hasn’t been completed, please let us know and we’ll raise a repair request with our Repairs team.
Yes, if you currently have the right to staircase this will not change. The conditions of your lease will remain the same.
You have no obligation to inform your lender as the mortgage is between the lender and the purchaser, the landlord is not a party to it. The change of landlord does not impact the lender. You may wish to advise your lender of the change just for information.
We’d be happy to help should you want to sell your shared ownership home in the future, just email email@example.com and one of the resales officers will be able to help. Alternatively, our resales leaflet is available on our website and gives all the information you need about selling your property.