Latest news
From helpful advice to inspiring journeys—dive into updates and customer stories that show how we’re building vibrant communities together
Devolution and local government reorganisation: What this means for Hampshire
A closer look at Hampshire’s devolution plans and local government reform, and what they mean for housing, growth, and regional decision-making.
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Why we're introducing an all-staff credential for customer skills
We've introduced a Customer Advocate credential to embed customer skills across the organisation - driving consistent, meaningful experiences for every customer.
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Our approach to equality diversity and culture across the organisation
We’ve been challenging ourselves to think differently about what inclusion really looks and feels like at VIVID. Not as something we say, but something our customers actually experience.
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The sector needs to up the pace on harnessing artificial intelligence
As expectations rise, AI and data can play a crucial role in driving improvements in customer experience
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Warm Homes – Government must publish its plan for warm homes
The spending review contained positive funding announcements for retrofit but there are now several key steps needed to ensure the benefits are delivered.
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Beyond the surface: Embedding commercial skills for real impact
It's never been more important to ensure our supply chains are competent and robust, so we can be confident of the quality and safety of our customers’ homes.
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