Open and transparent

We’re open about how we provide our services, our actions, spending and performance

Transparency statement (pdf, 144kb)

How we run our business

There's lots of information about how we run our business throughout our website. And as we're keen to help our stakeholders understand our business, we've pulled some important bits together here. We’ll also take account of the information we’re regularly asked for when we review and update this page.

Our services, plans and performance

Annual Review and Financial Statements 2019/20

Our annual review of performance, Board’s report and financial statements

A look at our development pipeline

The new homes we’re building, the key details and when they’ll be completed

Our Corporate Plan for 2018 - 2023

Our corporate plan sets out our ambitions over the next five years, for more homes and bright futures

Transparency statement

We’re open about what we do and our performance

Housing Ombudsman Complaints code: Our self-assessment

We’ve carried out a self-assessment against the Code

Financial information

Our Board members salaries

Find out more about our Board and their salaries

How we fund our house building plans

Our financial position and value for money performance

Governance information

Policies and strategies

Here’s all of our main policies, strategies and statements

Regulatory judgement

See our current regulatory judgement on the government website: 27 February 2019

Research and innovation

Research and innovation projects we’re working on

Our board

Decisions taken by the Board

Code of conduct

Our code of conduct for staff and board members

Tax strategy

Here's our strategy for the year to 31 March 2021

Financial information

Find out more about our financial position and value for money performance

How we’re performing

Quarterly performance measures

Find out about the performance measures used by our Board and Customer Service Committee

Complaints performance 2019/20

This reports gives an overview of our complaints handling during 2019/20

Gender pay report

This report gives a snapshot of figures from April 2020

Ethnicity Pay Report

This report provides an overview of our figures from April 2020

Payment performance reporting

Published in line with the Public Contracts Regulations 2015

Meet our Board

Our Board makes sure we're always one step ahead by looking to the future. It means we’re well set up to achieve what we aim to, in a strong and decent way, and keep delivering what our customers need – ‘More homes, bright futures’.

Meet the team