Open and transparent

We’re open about how we provide our services, our actions, spending and performance

Transparency policy (PDF 157kb)

How we run our business

There's lots of information about how we run our business throughout our website. And as we're keen to help our stakeholders understand our business, we've pulled some important bits together here. We’ll also take account of the information we’re regularly asked for when we review and update this page.

Our services and plans

Strategies and policies

These documents determine how we provide services and manage our business

Our plan for 2020 - 2023

Our plan sets out our ambitions over the next three years, for more homes and bright futures

A look at our development pipeline

The new homes we’re building, the key details and when they’ll be completed

Research and innovation

Research and innovation projects we’re working on

Our service standards

We're open about the high level of service you should expect from us

How we’re performing

How we’ve performed

How we've delivered our services and how customers have helped to shape them

Complaints performance 2020/21

This reports gives an overview of our complaints handling during 2020/21

Annual Review and Financial Statements 2020/21

Our annual review of performance, Board’s report and financial statements

Gender pay report

This report gives a snapshot of figures from April 2021

Ethnicity Pay Report

This report provides an overview of our figures from April 2021

Payment performance reporting

Published in line with the Public Contracts Regulations 2015

Financial information

How we fund our house building plans

And our housebuilding expenditure

Investor relations and financial information

Find out more about our financial position and value for money performance

Governance information

Regulatory judgement

See our current regulatory judgement on the government website: 13 January 2021

Our board

They're responsible for the management of the business

Governance

Meet our Executive team and find out about our customer scrutiny panel

Feedback

All your feedback matters We want to know what we're doing well and what services you feel could be improved. Let us know...

Find out more

Meet our Board

Our Board makes sure we're always one step ahead by looking to the future. This means we’re well set up to keep delivering ‘More homes, bright futures’ for our customers

Meet the team